Eight questions, answered plainly

Pulse is predictions, questions and challenges that run inside a stream or a piece of recorded video, paid for by a sponsoring brand rather than by the audience. Nobody buys their way into a better chance of winning, because there is nothing to buy — participation itself is the free half of PLLAY.

It ships today as a managed engagement: every campaign is configured and run with the PLLAY team rather than through self-serve tooling, but the participation mechanic itself — connecting an account, the on-stream overlay, the create-prediction flow — is production code, live on Twitch today.

A Pulse interaction has no stake field at all, so there is no path by which playing Pulse acquires a position in an Arena pool. Arena's eligibility checks run on the contest path only — a free Pulse interaction never reaches them, which is why Pulse can run where Arena cannot.

The two also never share a payment path. Arena moves credits — and today those are demo credits only, with external cash rails switched off. Pulse moves nothing from a participant, ever: no deposit, no balance, no withdrawal. And the two are switched on independently, per deployment: Arena is not enabled by default anywhere, and enabling it is a separate, explicit step.

When a game or partner system reports the event directly, that report is the outcome; nothing downstream re-derives it from video. Where no authoritative feed exists, the platform or creator's own confirmation is what releases the result. Only once neither is available does PLLAY Vision AI's read of the recorded broadcast become a candidate outcome — and only above a set confidence bar.

On Arena's live contests, that order runs inside a fixed sequence: open for entries, a countdown, then locked so nothing can be added or changed. After that, a clean read resolves the contest on its own. When it is not conclusive, the contest does not guess — it moves to a state that waits for a person to confirm the outcome, and that confirmation is a real step a real person takes.

A contest can be held for dispute, for fraud review, or on a compliance hold, and while it is held nothing is paid. There are four ways a contest ends in a refund rather than a payout, and all four return the stake in full. A contest that is cancelled is voided and every entry is refunded, with the reason recorded against the refund. A contest that reaches its close without enough participants to make the result meaningful is voided and refunded rather than settled on a trivial pool. A contest where nobody was right refunds the entire pool instead of keeping it. And where the automated resolution cannot separate the outcomes, the policy is to refund rather than to pick.

If you think a contest was settled wrongly, there is a dispute window after settlement, stated in the Terms, and disputes are classified and worked rather than filed. A contest under dispute holds; money is not paid out first and chased afterwards.

Every product and every safeguard on this site carries a status: Available, Managed Commercial Deployment, Not Currently Offered, or Not In Validation Scope. Promoting a label to a stronger one means the product actually changed, not that the copy did — the legend below defines exactly what each of the four commits to.

Whatever PLLAY collects from a participant, on Pulse or on Arena, is processed under the same published privacy policy, with consent controls and a do-not-sell path. This page does not restate those terms, because a second copy of a privacy commitment is the first one to drift out of step with it.

A settlement's split is checked against the pool total on every write: platform fee, creator share and reward have to reconcile to the cent or the write is rejected outright. Every money movement mirrors into a double-entry ledger where debits and credits must sum to zero at commit time — a transaction that doesn't cancel out never lands. Winners are paid and that ledger entry is written live, on every settlement, today.

On Arena, a win is written to a separate balance from the one your play credits sit in, and a withdrawal draws from that balance and no other — purchased and bonus credits are never in the account a withdrawal can reach in the first place. Pulse has nothing to manage this way: no purchase, no balance, and no reward beyond a promotion's own stated prize. And platform-wide, today: the demo phase means external cash rails are switched off, so nobody's cash is moving in or out yet.

Every item on that list is a real, current gap, not a hedge — we hold no independent security certification (our infrastructure providers hold theirs, and that's their credential, not ours), and the identity check in front of every Arena cash-out runs in demo mode and auto-approves while the platform is pre-launch. None of it is omitted to look better; it's the other half of this page.